Privacy Policy

Last updated: 2025-01-01

This Privacy Policy explains how Hip Network, Inc. ("we", "us", "our") collects, uses, and protects information about you when you access or use the HIP Networks FAST channels and associated websites and applications (the "Service").

1. Who We Are

AgentCache.ai is a service provided by Drgnflai.org. For purposes of applicable data protection laws, Drgnflai.org is the controller of personal data we collect through the Service, unless stated otherwise.

2. Information We Collect

We may collect and process the following categories of information:

  • Account and contact information, such as name, email address, organization, and billing details.
  • Usage data, such as request metadata, response times, cache hits, and diagnostic logs related to your use of the Service.
  • Technical data, such as IP address, browser type, device information, and operating system, collected through server logs and similar technologies.
  • Prompt and payload data that you send through the Service, to the extent necessary to provide caching, routing, and debugging. Where feasible, you should avoid including unnecessary personal data in prompts or payloads.

3. How We Use Information

We use information for the following purposes:

  • To provide, operate, secure, and maintain the Service.
  • To optimize caching performance and reduce latency and cost.
  • To monitor service health, detect abuse, and troubleshoot issues.
  • To communicate with you about updates, security notices, and support.
  • To comply with legal obligations and enforce our Terms of Service.

4. Legal Bases for Processing (EEA/UK)

Where the GDPR or UK GDPR applies, we process personal data on the following legal bases, depending on the context:

  • Performance of a contract: to provide the Service you request and operate your account.
  • Legitimate interests: to improve security, prevent abuse, analyze usage, and develop new features in ways that do not override your rights and freedoms.
  • Compliance with legal obligations: to meet applicable legal and regulatory requirements.
  • Consent: for specific optional features where we explicitly request it.

5. Data Sharing and Transfers

We may share limited information with third parties that help us operate the Service, such as hosting providers, analytics services, and payment processors. These providers act as processors on our behalf and are bound by contractual obligations to protect personal data.

Because the Service may rely on third-party hosting, analytics, advertising, and content delivery providers, certain data (such as IP addresses, device identifiers, and usage metadata) may be processed by those providers under their own terms and privacy policies.

Where personal data is transferred outside the EEA/UK/Switzerland, we will take appropriate measures as required by law (such as using the EU Commission's Standard Contractual Clauses, where applicable).

6. Data Retention

We retain personal data only for as long as reasonably necessary to provide the Service, fulfill the purposes described in this Policy, and comply with applicable legal, tax, or accounting requirements.

Cache entries are generally stored for a limited period aligned with performance needs and may be evicted sooner due to cache policies or capacity constraints.

7. Your Rights (EEA/UK/Switzerland)

If you are located in the EEA, UK, or Switzerland, you may have the following rights with respect to your personal data, subject to certain conditions and exceptions:

  • Right of access to the personal data we hold about you.
  • Right to rectification of inaccurate or incomplete personal data.
  • Right to erasure ("right to be forgotten").
  • Right to restriction of processing.
  • Right to data portability.
  • Right to object to processing based on legitimate interests.

To exercise these rights, contact us at privacy@example.com. We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been infringed.

8. Cookies and Similar Technologies

Our main Service is primarily API-based and may not rely heavily on cookies. Our website may use cookies or similar technologies for basic functionality, analytics, or remembering preferences. Where required, we will request consent for non-essential cookies.

9. Children's Privacy

The Service is not directed to children under 16, and we do not knowingly collect personal data from children under 16. If you believe we have collected such data, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the Service after any changes take effect constitutes your acceptance of the updated Policy.

11. Contact

If you have questions about this Privacy Policy or our data practices, you can contact us at privacy@example.com.

This Privacy Policy is provided as a template and does not constitute legal advice. You should have it reviewed by qualified counsel to ensure it meets your specific regulatory obligations.

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